Refund & Return Policy
We want you to be confident when shopping with Lucifer Cruz. Because we sell intimate, personal-care, and hygiene-related products, some items cannot be returned once opened or used.
30-Day Return Policy
Eligible merchandise may be returned within 30 days of delivery.
To qualify for a return, the product must be:
- Unused and unopened;
- In its original condition;
- In its original packaging; and
- Accompanied by proof of purchase.
Please contact us before sending any merchandise back. Products returned without authorization may not be accepted.
Intimate & Personal-Care Products
For health and hygiene reasons, opened or used intimate, sexual-wellness, personal-care, grooming, and other sanitary products are final sale and cannot be returned or exchanged, except where the product arrives damaged, defective, incorrect, or applicable law provides otherwise.
This includes opened or used lubricants, intimate toys, body-care products, soaps, scrubs, sprays, and similar personal-use products.
Unopened products may be eligible for return under our 30-day policy unless specifically identified as final sale.
Damaged, Defective, Incorrect or Missing Products
Please inspect your order when it arrives.
If an item arrives damaged or defective, or you receive an incorrect product or an item is missing, contact us promptly with:
- Your order number;
- A description of the problem; and
- Clear photographs or video showing the product, packaging, and damage or defect when applicable.
After reviewing the claim, we may provide an appropriate remedy, which may include a replacement, refund, partial refund, or other resolution.
Do not discard damaged merchandise or its packaging until your claim has been resolved.
Dropshipped Products
Some merchandise sold by Lucifer Cruz is fulfilled by third-party fulfillment partners and may ship separately from other products in your order.
If there is a problem with a dropshipped product, contact Lucifer Cruz first rather than returning the product directly to the manufacturer or fulfillment provider.
We will provide return instructions when a return is required. Depending on the product and fulfillment location, a return may not be necessary for an approved refund or replacement.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Original shipping charges are generally non-refundable unless the return results from our error, a defective or damaged product, or otherwise required by law.
Exchanges
For hygiene and inventory reasons, we generally process eligible merchandise as a return and replacement or new purchase rather than a traditional exchange.
If you received a damaged, defective, or incorrect item, contact us before placing another order.
Final-Sale Items
Products clearly identified as Final Sale before purchase are not eligible for return because of a change of mind.
This does not eliminate any rights or remedies that cannot legally be waived, including applicable remedies for defective, damaged, or incorrectly supplied merchandise.
Return Shipping
For eligible discretionary returns, customers are responsible for return-shipping costs unless otherwise stated.
If the return results from our error or an approved claim involving damaged, defective, or incorrect merchandise, Lucifer Cruz will provide appropriate instructions regarding return shipping.
Never mail a product to CJdropshipping, a manufacturer, supplier, or another address without first receiving return instructions from Lucifer Cruz.
We strongly recommend using a trackable shipping method for authorized customer-paid returns.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
Orders may be cancelled and fully refunded if cancellation is received before the order enters processing or fulfillment. Once processing or shipment has begun, cancellation may no longer be possible.
Missing or Delayed Shipments
If your package has not arrived or tracking appears delayed, contact us with your order number.
Some products may ship separately or directly from one of our fulfillment partners. Delivery times therefore may vary between products within the same order.
We will review the available tracking and fulfillment information and assist with eligible shipping claims.
Contact Us
Questions, return requests, and order problems should be sent to:
Lucifer Cruz Adult Boutique
Email: info@lucifercruz.com
Website: shop.lucifercruz.com
Phone 1 (845) 470-0120
Please include your order number when contacting us.
Effective Date: September 18, 2026